• Tunis-TUNISIAPh : 216 71 862 302
  • Giza-EgyptPh : 20 237612233
  • Helpline-KSA920011494
  • Dubai-UAEPh : 379 5885
  • Sharjah-UAEPh : 6 564 3804
  • Jeddah-Saudi..Ph : 12 6117381
  • Riyadh-Saudi..Ph : 11 2812930
  • Khobar-Saudi..Ph : 13 8410593
  • Jubail-Saudi..Ph : 13 3613295
  • Yanbu-Saudi..Ph : 14 3227598
  • Khamis Mushayt-Saudi..Ph : 017 2370153
  • Buraidah-Saudi..Ph : 0543649768
  • Hail-Saudi..Ph : 0530372172
  • Manama-BahrainPh : 1 721 3084
  • Chennai-IndiaPh : 044 43031124
Apply visa to Aaland Islands, Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antarctica, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan
  • About Vega
  • Vision & Mission
  • Ethics
  • Core Values
  • Quality Policy
  • Our Commitment to Responsible Business
  • Privacy Policy
  • Disclaimer
  • Become a fan on Facebook

About Vega

Vega is a global high performance travel concierge services company and is part of a global travel services conglomerate head quartered in Dubai, UAE. Vega is the only structured and professionally managed company in the travel concierge space. Vega is the pioneer in introducing the concept of Visa Concierge service wherein the traveller is offered first class assistance while applying for a visa. It is the prime offering of Vega and comprises of a number of services offered to the traveller, facilitating and supporting the Visa application lifecycle.

Vega’s Visa concierge ensures that the traveller is treated with utmost comfort and luxury during the application process, provided with timely information and experiences a hassle-free and smooth process. Vega’s visa concierge staff is well versed with the process and information, warm, well groomed, friendly and helpful, and well trained to deliver excellent service to the clients.

We offer our services to Individual travellers (Retail) and Corporate clients in the core areas of:

  • Guidance on Passport and / or Visa documentation pre-requisites
  • Verification of Passport and / or Visa documentation pre-requisites
  • Passport form filling (For Fresh Passport /Renewal, Child Passport, etc.)
  • Visa form filling (For Business, Tourist Visas, Student visas, etc.)
  • Visa Appointment scheduling with the Embassy/Consulate offices
  • Passport /Visa collection and delivery services
  • Allied value added services like Ticketing, Travel and Medical Insurance, Hotel Booking, Airport Pick-up and Drop, Travel Guide, Cab Service, etc.

Vision & Mission

Vision

To be recognized as a leader in travel concierge industry and establish a platform that is identified globally, through our excellence in our business performance.

Mission

To provide relevant quality service that exceeds customer’s satisfaction for travelers internationally. Partnering with governments and corporates by providing high technology and extensive administrative solutions with value added services that are innovative and offer value for stakeholders. We endeavor to create a reliable and exhilarating experience for customers, with our expertise and dedicated employees.

Ethics

The following principles recognize each VEGA personnel’s duty to act in the public’s interest, to be honest and truthful, to demonstrate personal integrity, and to respect privileged information. All VEGA employees will uphold the standards of the Code of Ethics and the principles of this policy for professional conduct and accountability. All VEGA personnel are committed to a belief in the dignity and worth of the individual human being. They maintain integrity with respect to their duties as they come in contact with the public, other service providers and clients.

Confidentiality

It is a primary obligation for all VEGA employees to safeguard information about customers.
Release of information on employees, customers or clients will be in compliance with VEGA policies and other federal, State, and local regulations.

Professional Conduct

High standards of professional behavior and responsibility will be maintained.

  • Each VEGA employee will take responsibility for assuring the continuity of public services provided by continuing contact and following up referrals made to other agencies or individuals.
  • Respect for the rights and privacy of colleagues will be maintained.
      1. The request of a customer to receive services from a particular VEGA staff member or provider will be honored whenever possible.
      2. VEGA employees will direct any criticism of another staff member’s work or actions to that person, to that person’s supervisor, and/or to Human Resources staff only. Criticism or controversy related to staff actions, or VEGA policies, personnel, or procedures shall not be directed to clients or customers or discussed within their hearing.
  • VEGA staff will not misrepresent his/her professional credentials, qualifications, affiliation, and functions or those of the colleagues, institutions, and organizations with which associated.

Quality of Service

The maintenance of high standards of professional competence and quality of service is the responsibility of all VEGA employees.

  • Controversial issues shall be discussed with supervisory staff and staff actions will meet with supervisory approval.
  • Each individual will be responsible for recognizing the limitations of his/her competence and will not provide services or use procedures with which he/she is not familiar.
  • Each professional should seek supervisory or peer advice for issues of customer management.

Moral and Legal Standards

VEGA employees will show regard for the social codes and moral expectations of the community in which they work. VEGA employees will recognize that violations of accepted moral and legal standards may result in personal harm and injury of reputations of VEGA customers, colleagues, themselves, and VEGA as well as cause unnecessary risk to VEGA.

Core Values

Every aspect of Vega represents trust, including its name. Trust and reliability, to the organization and the team, forms part of their work philosophy, and is acknowledged as a way of life. The fact that a n applicant can sit back with absolute peace of mind that Vega will pave the way for his/her travel overseas and make it happen without any fuss or glitches is a testimony to this.

Is it a tall ask for a company to be speaking of trust when it is barely a couple of years old? Not when it has trust and other core values hardwired into its DNA. Watch our clients who come back to us, offering repeat business opportunities, or observe our team consistently upholding our policy of transparent business dealings – it’s not difficult to see that trust is not just a value proposition, but also adds value to our business.

But trust is just one aspect of all that Vega stands for. Our other core values span attributes like oneness, zeal, promptness, innovation and caring, all of which come together to represent our value cornerstone.

Honesty

Honesty remains the core of our being. We remain truthful to ourselves, to our team members and to the customers – and the results show. Any relationship is built on the foundations of trust and a relationship with the customer is no different. It is on this foundation that we create an atmosphere of integrity and goodwill, an atmosphere that is conducive to the growth of other values.

We earn the trust of our customers, not only through our commitments to them and the sincerity in our operations, but also through a sense of security and confidentiality that we offer them, in terms of protecting their personal information and identity, by securing their data and also by safeguarding ourselves from the risk of losing classified information to electronic theft, organized crime and economic espionage.

Passion

It is a passion to excel, to offer the customer the best that drives us to set ourselves benchmarks, to outdo ourselves and to look forward to newer challenges. This passion allows us to be self-driven and to give our best towards achieving our goals. Each of us is bestowed with the power to move mountains and it is this passion that helps us tap our inner potential and forge ahead.

Speed

Speed of response is one of the key aspects of our service to the customer. While adhering to systems and processes and fulfilling customer needs is paramount, being able to deliver within the deadline is what makes the result fruitful. The best service, on time, every time, is what helps us maintain very high degrees of customer satisfaction.

Caring

At Vega, professionalism and corporate social responsibility are two sides of the same coin. So, just as we extend our best products and services to our customers, we also believe in sharing with the lesser privileged. Our team is as concerned about society as it is, about the company. Be it the environment or those in need, the human face of Vega is spurred into action. We care, and it shows in what we do.

Quality Policy

VEGA’s corporate philosophy is embodied in its mission statement which explains the principle underlying its relationship with clients and our employees- To provide relevant quality service that exceeds customer’s satisfaction . Our distinguishing asset is its vast experienced team, professionally trained and well groomed.

All employees are instilled with a sense of caring and transparency that permeates every aspect of their dealings with its customers leading to enhanced customer satisfaction.

Our Commitment to Responsible Business

VEGA has long been committed to corporate responsibility, being involved over the years in various initiatives at the local level. However, we are now taking a holistic and strategic approach as one global entity.

At VEGA, Responsible Business is a business imperative. It is how we operate – with full attention to ethics, respect for our people and for the environment while taking into account our customers’ and other stakeholders’ expectations. Our executive team oversees Responsible Business issues, providing impetus, setting broad strategy and following progress through regular updates.

Privacy Policy

At Vega we recognize that privacy is important. In addition to providing our customers with great service we are dedicated to protecting the privacy of our clients. Our privacy policy outlines the types of personal information we receive and collect when you use Vega services, as well as some of the steps we take to safeguard information and the benefits created for you as a result of this policy. We hope this will help you make an informed decision about sharing personal information with us.

Our current privacy policy has been in effect since January 1st, 2010. We may amend this Privacy Policy as determined by our discretion. In the event of an update, we will post the amended Privacy Policy on our site for your convenience. Personal information we collect:

  • Vega collects personal information from you when you voluntarily provide such information in the course of submitting visas, passports, and other applications and services which we process for Embassies, Consulates, and other Government agencies. We will not use, reveal, or make available that information other than as necessary to complete the service you have requested and, if relevant, to secure payment for those services.
  • We may also use that personal information in evaluating your service needs and contacting you regarding additional services that we provide that you may find useful. In any such contact we will always give you the opportunity to opt out of such usage in the future. Users may opt-out of receiving future mailings at any time.
  • We may also use personal information for auditing, research and analysis to operate and improve our technologies and services.
  • Vega uses cookies and other technologies to enhance your online experience and allow you to quickly and easily complete our online application process. Cookies are identifiers conveyed to your computer’s hard drive enabling our systems to recognize your browser. Cookies allow us to communicate certain information or content particular to your needs and interests. Our site also uses cookies to anonymously track movement within our site.
  • We may also share information with third parties in limited circumstances, including when complying with legal process, preventing fraud or imminent harm, and ensuring the security of our network and services. The data that we provide them is anonymous and does not reveal specific personal information related to our customers. This data is used for specific functions that require broad-based user statistics which help to improve the overall Vega customer experience.
  • This site may contain links to other sites. Vega is not responsible for the privacy practices or the content of such websites.

If you have any questions about this Privacy Policy contact Vega by calling any of our telephone numbers available in the website.

Disclaimer

  • Notwithstanding anything else to the contrary, the Consulate/Embassy reserves the right to ask for further documentation and to refuse the visa application.
  • The grant or refusal of the visa is at the sole discretion of the Consulate /Embassy and VEGA is neither involved in the process nor is liable or responsible in any manner whatsoever for any delay in processing or grant or rejection of the visa application of any applicant by the Consulate/Embassy.
  • The application fees/service charge once received by VEGA from the applicant will not be refundable under any circumstances, irrespective of whether or not the desired visa is granted by the Consulate/Embassy to the applicant.

The applicant shall agree and accept that VEGA neither controls the Consulate/Embassy nor does it control or operate the services provided by them. Hence, VEGA will not be liable or responsible in any manner whatsoever for the loss or damage of applicant Documents due to any default on the part of the Consulate/Embassy.

Every applicant is expected to verify and confirm the application duly filled for its accuracy and order before they make the final payment for VEGA services. VEGA is fully committed to make corrections whatsoever necessary before submitting the application to the Embassy / Visa application centers.

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NEWS & UPDATES

  • VEGA helps you to get the certificate attestation easily without any difficulties and worries with our dedicated professional team members. We are happy to..Read more
  • VEGA is now opened in TUNISIA . Please call us at +216 71 862 302 or write to us at vegaTUN@vega4visa.com for more..Read more
  • VEGA is now opened in EGYPT . Please call us at +20237612233  or write to us at vegaEGY@vega4visa.com for more..Read more
  • VEGA now accepts visa Applications for Turkey from all VEGA locations in KSA. VEGA is in partnership with Embassy of Turkey in Riyadh and Consulate of Turkey..Read more
  • Arab News: http://www.arabnews.com/saudi-arabia/news/831266 Modern Traveler Services Co. Ltd. (VEGA) has signed a Memorandum of Cooperation with National..Read more
  • VEGA will now represent Embassy of The socialist Republic of Vietnam in UAE. It will Facilitate the following: -   Tourist visa facilitation across UAE..Read more
  • Gulf Cooperation Council (GCC) is planning to come up with a Unified GCC Visa quite similar to the Schengen Visa. GCC secretariat is working on it now and..Read more
  • Saudi Telecom Co. signed an agreement with VEGA Modern Traveler Services Company, for providing visa concierge services to STC and all the group’s companies...Read more
  • First VEGA center in India was inaugurated today (19th May 2015)in Chennai. The Modern Traveller Solutions (P) Ltd A-9, Ground floor, First Main..Read more
  • New VEGA center in Bahrain inaugurated by Mr. Najeb Yacob Alhamer on 13th May 2015. Contact details below: BAHRAIN: VEGA Modern Business..Read more

What Clients Say

top-quotationsI would like to thank you for the incredible work you did for me for Japan Visa, There were 5 people ahead of me and every one was sent back as their paper work was not complete. When I presented my file made by your team I was asked to sit down as they wanted to go through the documents. After that I was offered 3 years multiple entry visa for Japan as they felt my papers were very strong.bottom-quotations

Apply Visa for US, UK, India, China and all Schengen Countries

Gautam Joshi,

Senior Director Operations, Middle East and Asia
Krispy Kreme Doughnut Corporation

top-quotationsThank you so much and I would like to trouble you again and again as I need many visa’s basis my nature of job and India passport.
All the best and keep doing the great work.
bottom-quotations

Apply Visa for US, UK, India, China and all Schengen Countries

Gautam Joshi,

Senior Director Operations, Middle East and Asia
Krispy Kreme Doughnut Corporation

top-quotations“It was a pleasure assigning our visa related requests to VEGA. The good thing that I find was the friendliness of the person who deals with us and further the timely response any time we approach VEGA. Further, the ease of handling the process was good and makes us relaxed about the process.”bottom-quotations

Apply Visa for US, UK, India, China and all Schengen Countries

Sohail Nini,

Executive Director, Ernst & Young & Co.

top-quotationsVEGA has greatly simplified our Visa application processes. The expertise and timely response of VEGA team has ensured a hassle free visa processing for large groups last few years. Best of all, the VEGA team is always willing to go the extra mile for our team and our clients. They frequently assist us with last minute requests and questions, helping us to meet the urgent business demands.bottom-quotations

Apply Visa for US, UK, India, China and all Schengen Countries

Abdulrahman M. Al-Mohisen,

Director, Human Resources & Business Support Division Saudi Business Machines Ltd, (SBM)

top-quotations“I have been using VEGA for last few years and their service is impeccable. They are available 24/7 to help you when you need visa assistance or have any questions about your outbound travel. Their executives are always available to us at short notice and a pleasure to work with. A top notch service indeed!.”bottom-quotations

Apply Visa for US, UK, India, China and all Schengen Countries

Fahad Altoaimi,

Office Managing Partner, Ernst & Young & Co.

top-quotations“Excellent personalised service. VEGA stands apart from the rest when it comes to VISA services.”bottom-quotations

Apply Visa for US, UK, India, China and all Schengen Countries

Mohammad Hamid,

Senior Project Manager – ALSTOM